Return and Refund Policy – London Layers
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Return and Refund Policy

We hope you love every item you order, but if something isn’t quite right, we’re here to help. You’ll find all the information about returns, refunds, and exchanges below.

Key Information

  • Return Period: Items can be returned within 30 days from the delivery date
  • Return Shipping: Customers are responsible for covering return shipping fees
  • Restocking Fee: No restocking fee applies
  • Refund Timeline: Refunds are processed within 7 days once the return has been received
  • Exchanges: Available within the same 30-day return period
  • Terms: This policy is subject to our Terms of Service

 

Return Instructions & Restocking Fee

You may return your order within 30 days of the delivery date. Requests made after this period cannot be accepted.

To start your return, please contact us at support@londonlayers.com - our team will provide detailed instructions.

Before returning your item(s), please make sure that:

  • The items have not been used or washed
  • All original tags are attached
  • The items are packed in their original packaging

Please ensure the parcel is securely packaged and sent via a trusted courier. Customers are responsible for the return shipping cost.

Restock Policy
No restocking fees apply.

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Refunds and Exchanges

Refunds
Once we receive and inspect your returned item(s), the refund will be issued to your original payment method. Refunds are usually processed within 7 days after the return has been received.

Exchanges
To request an exchange, please contact us at support@londonlayers.com and include the details of the item you wish to exchange. Exchanges can be arranged within 30 days of delivery, as long as the item is unused, unworn, and has all original tags attached. Our team will guide you through the exchange process.

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Order Cancellations and Damaged Items

Cancellations
If you need to cancel your order, please contact us as soon as possible at support@londonlayers.com. Once the parcel has been dispatched, cancellations are no longer possible.

Damaged or Incorrect Items
If your order arrives damaged or not as expected, email support@londonlayers.com right away with clear photos of the issue. We’ll review promptly and arrange the correct item or an appropriate replacement.

Contact Information

Get in touch! We would love to hear from you. Reach us by email, phone, or through our contact form.

Customer Services Hours:
Monday to Friday: 9:00-18:00 GMT

Email: support@londonlayers.com
Phone: +447451298038
Contact Form: Click Here

Business Information
London Layers is owned and operated by FINE BRANDS LTD, a company based in the United Kingdom.