Return and Refund Policy
We hope you love every item you order, but if something isn’t quite right, we’re here to help. You’ll find all the information about returns, refunds, and exchanges below.
Key Information
- Return Period: Items can be returned within 30 days from the delivery date
- Return Shipping: Customers are responsible for covering return shipping fees
- Restocking Fee: No restocking fee applies
- Refund Timeline: Refunds are processed within 7 days once the return has been received
- Exchanges: Available within the same 30-day return period
- Terms: This policy is subject to our Terms of Service
Return Instructions & Restocking Fee
You may return your order within 30 days of the delivery date. Requests made after this period cannot be accepted.
To start your return, please contact us at support@londonlayers.com - our team will provide detailed instructions.
Before returning your item(s), please make sure that:
- The items have not been used or washed
- All original tags are attached
- The items are packed in their original packaging
Please ensure the parcel is securely packaged and sent via a trusted courier. Customers are responsible for the return shipping cost.
Restock Policy
No restocking fees apply.
Contact Information
Get in touch! We would love to hear from you. Reach us by email, phone, or through our contact form.
Customer Services Hours:
Monday to Friday: 9:00-18:00 GMT
Email: support@londonlayers.com
Phone: +447451298038
Contact Form: Click Here
Business Information
London Layers is owned and operated by FINE BRANDS LTD, a company based in the United Kingdom.